Got a question about Nice Racks™ or our services?
If you have questions that are not answered here, please contact us and we'll be happy to answer them.
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Q: How much does the Nice Rack™ saddle rack weigh?
A: Our sturdy rack weighs just over 4.5 kilograms or 10 pounds. Even a small person or child can handle it with ease.
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Q: Is the Nice Rack™ saddle rack water and weather proof?
A: Yes! Nice Racks™ are made of molded polypropylene which makes them completely waterproof. An added bonus is their U.V. resistance - a feature which allows for occasional outdoor use, such as at a gymkhana or show.
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Q: Does one size really fit all saddles?
A: The innovative design of the Nice Rack™ saddle rack means it fits Western or English saddles of all sizes and types.
Please note: Nice Rack™ Saddle Racks are built to carry any saddle. They are not recommended to be used for other purposes.
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Q: What about a guarantee?
A: The Nice Rack™ saddle rack is fully guaranteed against manufacturing defects. In the unlikely event that you find a defect, please return your Nice Rack™ to us in the original packaging with the receipt enclosed. We will send you a replacement rack.
Ship your Nice Rack™ pre-paid to:
Nice Rack™ Equine Accessories
6690 Jenkins Road
Nanaimo B.C.
V9T 6G8
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Q: Can I choose my shipping method?
A: After you fill out your order form and click "continue ..." you will see the cost for both Canada Post and FedEx. These costs are generated directly from Canada Post and FedEx websites. You choose the one you prefer before you confirm your order. For special delivery arrangements, please e-mail us.
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Q: Can I save money by ordering more than one rack?
A: Yes. Shipping costs for two racks are the same as for one with FedEx and almost the same with Canada Post. If you think you will want more than one rack, or if you have a friend who will be ordering a rack, you may wish to order two together to save on shipping costs.
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Q: Why does it cost the same to ship one or two saddle racks?
A: Shipping is calculated by size and weight as well as by distance. If you think you'll want two racks or have a friend who may want one, we encourage you to order together to save shipping costs.
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Q: How long will it take to get my saddle rack?
A: You can expect delivery of your rack within 3 weeks unless you live very far away from us or in a very remote area. Local deliveries can be as fast as 3 days while overseas deliveries may take a little longer than three weeks.
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Q: On the order form, the deliver cost is "FOBP." What is that?
A: FOBP stands for Freight on Board Plant. This way of shipping means you don't pay tax on the cost of delivery. You pay what Canada Post or FedEx charge - our ordering page is linked directly to their data bases so you get up-to-date and accurate shipping costs.
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Q: Do you add handling costs to the amount I pay for shipping?
A: No. What you pay for shipping is what we pay to the shipper. Although each saddle rack is carefully packaged separately, we do not charge a handling fee. We want to keep the cost of this rack as low as possible .
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If you have more questions about your Nice Rack™, please contact us and we'll be happy to respond.
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